A highly satisfied customer with sustained sales growth
Papier Liebl, a family-owned company with an 80-year history, is a retailer and specialist in office supplies and computer accessories. They commissioned us to develop a new e-commerce solution that they could use to achieve their ambitious goals. Our consulting team began by analysing their business models. In order to get the company ready for a new digital age, our specialists developed the right strategy with an omnichannel approach, relevant marketing tools and a new online shop experience with Intershop 7.
Papier Liebl commissioned us as a full-service agency so they can take the next step into the digital online shop world. Our in-house diva-e consulting team developed the perfect strategy. The company was holistically examined, and internal company processes as well as underlying data structure were checked. We also questioned the business models.
As a result, their existing business model has been expanded and all distribution channels interconnected. In addition, we established the link between the range of specialty stores and the online shop. Thus, a larger and more uniform offering could be made available across all channels. Last but not least, we evaluated which enterprise e-commerce solution is optimal for Papier Liebl and opted for a professional Intershop 7 with a fully integrated ERP system.
Thanks to this series of measures, Papier Liebl fully achieved its initially ambitious goals and increased their supply range. The company observed a significant increase in customer loyalty and also opened up new target groups. All in all, our highly satisfied customer achieved a sustainable 11% growth in revenue.