Five steps to a convincing customer experience

Love brands and top companies such as BMW or Carrera are demonstrating it: If you want to retain customers in the long term, you have to create outstanding experiences. In a W&V article, SEO expert and diva-e Advertising CEO Christian Paavo Spieker explains the five most important steps for an extraordinary customer experience.

How do companies bind their customers in dynamic times with high competition? How do digital solutions emerge that customers like to use - and use again and again? And how do love brands win the loyalty of their customers and turn one-time buyers into loyal fans who love their products and brands?

Christian Paavo Spieker gives valuable tips, shows best practices for convincing customer experiences - and also reveals the role of search engine optimization (SEO) plays in this. In daily business, the SEO professional accompanies customers such as BMW, Carrera or alltours with diva-e advertising to write digital success stories and create excellent customer experiences. Only recently the diva-e Advertising team, which has already received several awards, secured a listing in the BVDW ranking of the top 100 most important German-speaking SEO service providers.

Find out more about the five steps to a better customer experience in the current W&V article.