Salesforce Commerce Cloud
In times of intense competition, the efficiency of internal and external processes is decisive for the success of B2B commerce. To improve lengthy ordering processes with business customers in digital commerce, diva-e and technology partner Salesforce use the B2B Commerce Cloud. The self-service functions for customers not only relieve service staff, but also create seamless interaction and a tailored customer experience. Instead of a high manual effort, for example, ordering by fax, e-mail or phone, a 360-degree view of all relevant processes across all contact points is provided.
More interaction across all contact points
The Commerce Cloud offers you user-friendly features that allow you to convince your B2B customers and reach them in real time via all touchpoints. You create a shopping experience that includes fast reordering, account hierarchies, special contractual pricing and customised catalogs. Artificial intelligence is used to create personalised interactions with business customers. Customer data is conveniently shared with sales, service and e-commerce via the Commerce Cloud.
Commerce Cloud functionalities for your online success
24/7 service
Management of samples
Digital Product Catalogue
Digital document catalogue
Document management
Management of offers
Tracking and tracing of lead times
Order overview
2-Clicks reorder
Co-design process
Overview of open transactions and returns
diva-e and Salesforce adapt your e-commerce solution to the requirements of your industry and thus pave the way for digitalisation. With the Commerce Cloud, we support the entire value chain - from production to sales and distribution to the end customer.
Benefits of Salesforce Commerce Cloud B2B: unforgettable user experience for business customers
Customer centric CRM
Fast time to market within 3-8 months
Rapid international roll-out
Multi-client capable
No costs for hosting
Sales increase and implementation
100% developed on the basis of Salesforce
Permanent updates and regular changes
diva-e and Salesforce form the best alliance for more power in B2B trading. With the Commerce Cloud you increase your online turnover, win more customers and scale your business.
Salesforce Experts with Multicloud Expertise
Partnership with trust: As an official Salesforce partner, diva-e has acquired extensive know-how about Salesforce B2B Commerce (formerly CloudCraze) and is in close contact with the software vendor.
Our development for every requirement: Our certified team of experts adapts the Salesforce Commerce Cloud to your individual customer needs and creates optimal customer experience.
Integrated Platform: With our multicloud expertise, we implement Salesforce Commerce solutions and integrate CRM and marketing automation systems.
Our services for commerce projects
Planning & Innovation: The specialists at diva-e work together with you to develop a system-independent e-commerce strategy tailored to the company's needs. We identify which tasks the e-commerce system must fulfil and develop concepts for search engine and conversion rate optimization, take care of the integration of your marketing automation tools and create tracking concepts.
Platforms & Experiences: We showcase your online shops and integrate other systems such as payment solutions or merchandise management systems. In addition, we provide an innovative shop design and a target group-oriented usability and user experience.
Our support: diva-e project managers support our customers with their know-how in planning and implementing agile software projects. In addition, we offer experienced 24x7 application support and manage your commerce platform from a single source.
Integrated data platform: Our solutions can be integrated with existing data platforms and reporting dashboards as needed. It is also possible to set up your own data solution for better control and transparency of your e-commerce processes.