Salesforce

Our partner

Salesforce Commerce Cloud

In times of intense competition, the efficiency of internal and external processes is decisive for the success of B2B commerce. To improve lengthy ordering processes with business customers in digital commerce, diva-e and technology partner Salesforce use the B2B Commerce Cloud. The self-service functions for customers not only relieve service staff, but also create seamless interaction and a tailored customer experience. Instead of a high manual effort, for example, ordering by fax, e-mail or phone, a 360-degree view of all relevant processes across all contact points is provided.

Guido Juchert
Your contact person
Guido Juchert
Senior Sales Manager

More interaction across all contact points

The Commerce Cloud offers you user-friendly features that allow you to convince your B2B customers and reach them in real time via all touchpoints. You create a shopping experience that includes fast reordering, account hierarchies, special contractual pricing and customised catalogs. Artificial intelligence is used to create personalised interactions with business customers. Customer data is conveniently shared with sales, service and e-commerce via the Commerce Cloud.

Commerce Cloud functionalities for your online success

  • 24/7 service

  • Management of samples

  • Digital Product Catalogue

  • Digital document catalogue

  • Document management

  • Management of offers

  • Tracking and tracing of lead times

  • Order overview

  • 2-Clicks reorder

  • Co-design process

  • Overview of open transactions and returns

diva-e and Salesforce adapt your e-commerce solution to the requirements of your industry and thus pave the way for digitalisation. With the Commerce Cloud, we support the entire value chain - from production to sales and distribution to the end customer.

Benefits of Salesforce Commerce Cloud B2B: unforgettable user experience for business customers

  • Customer centric CRM

  • Fast time to market within 3-8 months

  • Rapid international roll-out

  • Multi-client capable

  • No costs for hosting

  • Sales increase and implementation

  • 100% developed on the basis of Salesforce

  • Permanent updates and regular changes

diva-e and Salesforce form the best alliance for more power in B2B trading. With the Commerce Cloud you increase your online turnover, win more customers and scale your business.

Salesforce Experts with Multicloud Expertise

Partnership with trust: As an official Salesforce partner, diva-e has acquired extensive know-how about Salesforce B2B Commerce (formerly CloudCraze) and is in close contact with the software vendor.

Our development for every requirement: Our certified team of experts adapts the Salesforce Commerce Cloud to your individual customer needs and creates optimal customer experience.

Integrated Platform: With our multicloud expertise, we implement Salesforce Commerce solutions and integrate CRM and marketing automation systems.

Our services for commerce projects

Planning & Innovation: The specialists at diva-e work together with you to develop a system-independent e-commerce strategy tailored to the company's needs. We identify which tasks the e-commerce system must fulfil and develop concepts for search engine and conversion rate optimization, take care of the integration of your marketing automation tools and create tracking concepts.

Platforms & Experiences: We showcase your online shops and integrate other systems such as payment solutions or merchandise management systems. In addition, we provide an innovative shop design and a target group-oriented usability and user experience.

Our support: diva-e project managers support our customers with their know-how in planning and implementing agile software projects. In addition, we offer experienced 24x7 application support and manage your commerce platform from a single source.

Integrated data platform: Our solutions can be integrated with existing data platforms and reporting dashboards as needed. It is also possible to set up your own data solution for better control and transparency of your e-commerce processes.

Questions about Commerce Cloud and Salesforce B2B? Get in touch!