First Colo provides a range of managed services from their datacentre in Frankfurt.

Why are our managed services sought after?

The majority of companies have historically had their own server rooms, where maintaining hassle-free and fail-safe operations is only possible with incalculable personnel and material costs. With our housing and colocation concept, our datacentre provides a modern, cost-effective and safe alternative to having your own server room – including all services. From simple data backup to complex administration tasks, our staff take on the administration, care, maintenance and support for client servers. This allows our clients to concentrate on their core competencies and achieve their goals more quickly. Our managed services are company-friendly, transparent, and predictable. For a monthly flat rate, our managed service team takes care of a whole subject area for you.

Service levels

We provide IT companies with the possibility to use complete managed services – on all service levels – without needing to invest in their own infrastructure and additional know-how. Individual agreements regulate the quality of service, with up to 99.99% guaranteed availability per year. First Colo’s universal managed services are especially geared towards medium-size companies, as operating their own datacentres would not make sense for them financially.

Managed services

The managed services within our full managed services offering include multiple service levels that, given the nature of the issue, are often interconnected:

Operating system

Operating system management includes services surrounding the operation of servers with operating systems such as Unix/Linux distributions installed on them. Here, the focus is on: carrying out installations and software updates (patch management); configuration; set-up and script management; identification, analysis and repair of errors; traffic monitoring; security management and protocolling; disaster recovery; and system documentation. The servers are administered and monitored through secure network connections by professionals on-site in the datacentre.

Applications

Are you sure that you still want to pay your IT team nowadays for traditional support, management and monitoring tasks related to your applications? With our managed services, we guarantee the availability of all IT applications that you and your employees need. Upon request, First Colo Managed Services can take over the responsibility for your entire IT-system landscape. Through a solution package, we provide analysis, concept development, installation, operation and maintenance for your applications. Customised service level agreements (SLAs) facilitate individual agreements adapted to your requirements and needs.

Security

The internet poses risks for your IT company, your business activity and your performance. Online attackers try to penetrate corporate networks via the Web in order to compromise business data, disrupt business communication or to access intellectual property. First Colo’s Security Operations Centre (SOC) prevents attacks before they get close to the corporate network. Through our own security-audits as well as those of partner companies, we provide sustainable IT-security strategies which are imperative for companies today. Outsourcing this area of critical business importance is not only a worthwhile alternative in terms of financial and human resources, it also makes meeting legal requirements easier.

Network

In addition to the provision and expansion of active network components, we take on all activities necessary for the concept development, migration and operation of IT projects. Every managed port is continuously monitored through our Network Operations Centre (NOC), 24 hours per day, year round, so that problems can be detected early on. The customer receives standardised reports about problems that were solved within the network or about the fulfillment of service level agreements. In combination with monitoring, we provide forward-looking planning to avoid capacity bottlenecks. For configuration, we specialise in brand-name manufacturers such as Juniper, Cisco, etc., but also regularly fulfill special requests.

Edeka

Product: Online Marketplace

Online marketplace for groceries: We are creating an adaptable platform for the retail giant EDEKA Nord.

FC Bayern Munich

Product: Online Presence

Digital Champions League: The German championship record holder wows fans worldwide with tailor-made digital experiences.

dmTECH

Product: Online Shops & Platform

diva-e and dmTECh set new standards in software development and digital consulting.

Go Pro

Product: Point of Sales App

Action at the Point of Sale: With the action camera manufacturer's POS app, we simplify the customer journey to the right product bundle. 

A.T.U.

Product: SEA Performance

On the road to success: The automotive market leader relies on our high-performance technology for optimal SEA performance.

Postbank

Product: Knowledge Portal

With Postbank’s theme worlds, we turn understanding finance into a personal customer experience.

Schott

Product: Online Shop

Unique ordering experience: Working with the world market leader for glass, we are re-imagining B2B with their online platform.

Hekatron

Product: IoT Platform

Fire alarm via the cloud: We connect thousands of devices via an IoT platform, digitising the fire protection professional’s business.

Klöckner & Co

Product: International B2B platform

diva-e guides steel giant Klöckner through digitalisation and realizes online shops with marketplace function.

Our
partners

We want to create great things together. That's why we work together with world-leading technology partners. Our partnerships make us an even stronger partner for you: Together with the best in the market, we set new standards. Every day.

Read more about our partners