Concept development is the heart of every project.

Whether it’s about interactive interfaces, mobile communication or web development, based on a thorough analysis we develop a concept in interdisciplinary teams, where optimal usability, clean information architecture and user-centred design are top priorities.

To meet the needs of users, we first analyse people’s behaviours, emotions, and beliefs about a particular product, system, or service, in order to gain empathy for the user. From the beginning, we take into consideration important requests regarding the sitemap, a responsive design or special functionalities of a website. Your assignment results in a successful project for your users.

The varied responsibilities of our UX designers include, among others:


Our task in user experience (UX) design begins with a detailed understanding of how users handle a platform. The research phase allows us to gain early insights about our product. This includes product analyses, competitor analyses as well as qualitative or quantitative user surveys. Through this we develop an understanding of the company and examine the needs of the user, which we pin down in so-called personas (representations of typical users and target groups).

That’s how we gain empathy for your users and can then advise you precisely regarding the special requirements of your platform. User requirements and needs come alive through creative and innovative solutions.

Concept development

In order to provide your users with real added value, we combine content, targeted visual implementation and interaction into a coherent concept. In the next step, based on an understanding of what users and also the company expect from the website or application, we flesh out content, user flows, and user journeys. We then create a concept of how the user should move through the site/application and when which content should be seen.

Our team works out the needs of users, user journeys and content together with clients, programmers and designers through creative workshops. This gives all project participants a good overview of the product and the different requirements. Specialised, technical or graphic elements are already taken into account and subsequently integrated into the concept. In addition, we create various kinds of prototypes, for example paper prototypes, digital wireframes or also interactive click dummies.


By constantly monitoring and analysing user behaviour, we continuously optimise our work in order to provide an unparalleled digital experience for you and your customers.

This happens, for example, during implementation in usability labs.

An extract of the tools we regularly use:

  • classic materials, such as paper, pens, post-its of all kinds and flipcharts
  • XMind
  • Sketch, Adobe Creative Cloud
  • Balsamiq, UXPin, Axure
  • InVision, Principle
  • Framer
  • Silverback

We create digital solutions that people enjoy using and that provide real added value; this fosters successful and creative collaboration.


Product: Online Marketplace

Online marketplace for groceries: We are creating an adaptable platform for the retail giant EDEKA Nord.

FC Bayern Munich

Product: Online Presence

Digital Champions League: The German championship record holder wows fans worldwide with tailor-made digital experiences.


Product: Online Shops & Platform

diva-e and dmTECh set new standards in software development and digital consulting.

Go Pro

Product: Point of Sales App

Action at the Point of Sale: With the action camera manufacturer's POS app, we simplify the customer journey to the right product bundle. 


Product: SEA Performance

On the road to success: The automotive market leader relies on our high-performance technology for optimal SEA performance.


Product: Knowledge Portal

With Postbank’s theme worlds, we turn understanding finance into a personal customer experience.


Product: Online Shop

Unique ordering experience: Working with the world market leader for glass, we are re-imagining B2B with their online platform.


Product: IoT Platform

Fire alarm via the cloud: We connect thousands of devices via an IoT platform, digitising the fire protection professional’s business.

Klöckner & Co

Product: International B2B platform

diva-e guides steel giant Klöckner through digitalisation and realizes online shops with marketplace function.


We want to create great things together. That's why we work together with world-leading technology partners. Our partnerships make us an even stronger partner for you: Together with the best in the market, we set new standards. Every day.

Read more about our partners