Gain Competitive Advantages with an Omnichannel Strategy

You would like to place your customers in the spotlight?
diva-e places your omnichannel excellence in the spotlight!

At diva-e, we understand Omnichannel Excellence as the harmonic alignment of all contacts and interactions of your customer with your company – regardless of the channel. On a higher level, all these can be summarized in a triad which requires a constant synchronization of strategy, organization, and technology across all channels. The triad is composed as follows:

• Offline Retail with all brick-and-mortar stores, shop-in-shop outlets in department stores, pop-up stores, etc.

• Online Retail with all non-physical selling touchpoints, such as your online store, a mobile app, a marketplace, telephone sales via customer service, etc.

• Marketing and Service Touchpoints, including all other touchpoints that serve to drive sales and support the customer experience, as well as enhance your relationship with the customer.

Your holistic omnichannel project should always include all customer touchpoints along the customer journey relevant to your company. Through our different fields of competence, we support you in the customer-centric integration of the various omnichannel topics within your customer journey and enable you to achieve omnichannel excellence.  

Regardless of whether it is a cross-competence approach or a selective one, our experts are there to always support you in your project: either in a specific phase or holistically – from the development of the strategy and its operationalization to the implementation of the desired technology.