Gain Competitive Advantages with an Omnichannel Strategy

Your customer-centric success story to ensure your business’s future success with diva-e's digital experts

Impress your customers with your omnichannel shopping experience

Retailers who want to remain competitive and not miss out on sales today need to deliver a seamless shopping experience combined with excellent service, which is complemented by a personalized customer journey. A perfectly orchestrated, cross-channel shopping experience thus ensures higher customer value and a closer relationship between the customer and your company as well as increased loyalty in the long run.

To ensure the success of your omnichannel project, you benefit from our end-to-end approach, with us supporting you from the initial idea to implementation and beyond. Our expert teams' strength lies in developing your strategy together with you, translating it into sufficient requirements for your organization and your technological infrastructure, and then implementing it.

Get in touch with us so that together we can design a customized success strategy and a dedicated roadmap for your path to becoming an omnichannel champion!

Your contacts

Frank Mueller
Kristina Dolezych
Senior Retail Commerce Consultant

86 %

of retail sales growth through 2024 will be attributed to omnichannel efforts.

10% - 30%

of sales are being missed by retailers who do not sell their products through multiple channels.

30%

higher customer lifetime value of an omnichannel customer compared to customers who only buy through one channel.

55%

of customers would like to be able to check the availability of products in their local store online in advance.

60%

of customers have already used Click & Collect as a service at least once.

80%

of customers who return a product purchased online to a store spend the money directly on other products in-store.

Multi-Channel, Cross-Channel, and Omnichannel

The importance of omnichannel was probably never greater than it is today. But what does it mean in distinction to other approaches?

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The Perfect Omnichannel Customer Journey in Retailing

What does a customer-centric, seamless, and fully integrated customer journey from first contact to purchase decision and beyond look like in practice?

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Would you like to learn more? Contact us now!

Your contact person
Frank Mueller
Head of Digital Consulting
Your contact person
Kristina Dolezych
Senior Retail Commerce Consultant

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