Hosting & Colocation

Managed Services

Managed services by diva-e datacentre experts

The majority of companies administer and run their own IT infrastructure themselves, as they have always done so in the past. Usually, corporate servers are located in in-house server rooms. However, running a trouble-free, fail-safe network can sometimes only be achieved using resources and personnel costs which can be difficult to budget for.

With Managed Services, our datacentre offers the modern, cost-effective and secure alternative: From simple data backup to complex administration tasks, our diva-e datacentre experts manage, maintain, upgrade and administer your servers. This allows our clients to focus on their core competencies and achieve their goals more quickly.

Our Managed Services are business-friendly, transparent and easily calculated: For a monthly flat-rate, our Managed Services team takes care of every aspect of various services for you.

Sven Esmyol
Your contact person
Sven Esmyol
Senior Account Manager

Our service: The alternative to an in-house server room

With us, companies can take advantage of comprehensive Managed Services at all service levels, without having to invest in their own infrastructure and additional expertise. Individual agreements define the quality of the service with up to 99.99% guaranteed availability on average per year. First Colo universal Managed Services is primarily aimed at medium-sized companies, for whom operating their own datacentre would not make economic sense. Our Full Managed Services comprise of several service levels, which often overlap with each other.

Our tools: Management at different service levels

We oversee the smooth operation of your servers in our ISO 27001:2013 certified datacentres. You benefit from the highest quality standards and redundant infrastructure. The scope and type of managed services required can be called on individually, as and when required. Our Operating System Management includes services covering the running of servers and the operating systems installed on them, such as Unix/Linux distributions. The focus lies on performing installations and software updates (patch management), configuration, set-up and script management, identifying, analysing and eliminating faults, traffic monitoring, disaster recovery and system documentation. The servers are administered and maintained via a secure network connection by local experts in the datacentre.

Management of applications: We free your IT team from having to maintain, administer and monitor your applications. With our Managed Services, we guarantee the availability of all the IT applications you and your employees need. Therefore, First Colo Managed Services takes on the responsibility for your entire IT system landscape. This includes analysis, design, installation, operation and maintenance of your applications.

Security Management: The internet poses risks for your company, your business and your performance. Online attackers use the web to penetrate corporate networks with the aims of compromising business data, disrupting business communications or gaining intellectual property. First Colo's Security Operations Center (SOC) prevents attacks before they get anywhere near a company's network and, using its own audits and security audits from partner organisations, provides long-term IT security strategies that are imperative for businesses today. Outsourcing this business-critical area cannot be just a worthwhile alternative in terms of financial and human resources. It also makes it easier to meet legal requirements.

The result: Secure and cost-effective IT infrastructure

As a Managed Service client, you benefit from trouble-free operation of your IT landscape which is both guaranteed and data protection compliant . With our diva-e datacentre experts, your IT infrastructure is in the best hands. What’s more, you can also take advantage of transparent and easily calculable costs for your entire IT landscape, thanks to Managed Services. Our experienced diva-e datacentre experts are also on hand to help you plan and implement your IT projects.

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