Salesforce
Salesforce Commerce Cloud
In highly competitive times, the efficiency of internal and external processes determines the success of B2B commerce. To improve lengthy order processes with business customers in digital commerce, diva-e and technology partner Salesforce use the B2B Commerce Cloud. The self-service functions for customers not only relieve service staff, but also create seamless interaction and a tailored customer experience. Instead of a high level of manual effort, for example, through orders placed by fax, e-mail or telephone, there is a 360-degree view of all relevant processes across all points of contact.
Salesforce's Commerce Cloud simplifies online buying with features designed specifically for B2B. The B2B Commerce Cloud self-service experience makes ordering from your online store straightforward and fast. For example, business customers can independently view the status of their orders and returns directly online - saving time and ensuring constant transparency throughout the entire ordering process. As a leading e-commerce service provider, diva-e is in continuous partnership with the software manufacturer Salesforce. The certified diva-e team of experts adapts the Salesforce Commerce Cloud to your individual requirements. With diva-e's multicloud expertise, we implement Salesforce Commerce solutions and integrate CRM and marketing automation systems.
More interaction across all touchpoints
Commerce Cloud gives you easy-to-use features to engage your B2B customers and reach them in real time across all touchpoints. You create a shopping experience that features quick reorder capabilities, account hierarchies, contractual special pricing, and customized catalogs, among others. Artificial intelligence is used to create personalized interactions with business customers. Customer data is conveniently shared with sales, service and e-commerce via the Commerce Cloud.
Commerce Cloud functionalities for your online success
24/7 service
Sample management
Digital product catalog
Digital document catalog
Document management
Quotation management
Shipment tracking and lead time viewing
Order overview
2-clicks reordering
Co-design process
Overview of open processes and returns
diva-e and Salesforce customize your e-commerce solution to meet the needs of your industry, paving the way for your business to go digital. With the Commerce Cloud, we support the entire value chain - from manufacturing to sales to the end customer.
Salesforce Commerce Cloud B2B benefits: unforgettable user experience for business customers
Customer-centric CRM
Rapid time to market within 3-8 months
Fast international roll-out
Multi-client capable
No hosting costs
Increased revenue and implementation
100% Salesforce based development
Permanent updates and regular changes
diva-e and Salesforce form the best alliance for more power in B2B commerce. With the Commerce Cloud, you increase your online sales, win more customers and scale your business.
Salesforce experts with multicloud expertise
Partnership with confidence: As an official Salesforce partner, we at diva-e have acquired extensive know-how about Salesforce B2B Commerce (formerly CloudCraze) and are in intensive exchange with the software manufacturer.
Our development for every requirement: Our certified team of experts adapts the Salesforce Commerce Cloud to your individual customer needs and designs optimal customer experiences.
Integrated platform: With our multicloud expertise, we implement Salesforce Commerce solutions and integrate CRM and marketing automation systems.
Our services for Commerce projects
Planning & Innovation: diva-e's specialists work with you to develop a system-independent e-commerce strategy tailored to your company's needs. We work out which tasks the e-commerce system must fulfill and develop concepts for search engine and conversion rate optimization, take care of the integration of your marketing automation tools and create tracking concepts.
Platforms & Experiences: We set the stage for your online store and integrate additional systems such as payment solutions or merchandise management systems. We also ensure an innovative store design and a target group-oriented usability and user experience.
Our support: diva-e project managers support you with their know-how in planning and implementing agile software projects. In addition, we offer experienced 24x7 application support and manage your commerce platform from a single source.
Integrated data platform: If required, our solutions can be integrated into existing data platforms and reporting dashboards. It is also possible to build your own data solution for better control and transparency of your e-commerce processes.
