Dreamforce 2025: The Agentic Enterprise Takes Center Stage

Salesfoce CEO Marc Benioff’s keynote outlined a clear vision of how people and AI will work together across every business function — connected by data, guided by trust, and elevated by purpose. Early adopters of this model will gain a significant advantage. Agentforce, Salesforce’s fastest-growing product ever, is already reshaping how organizations think about AI in the enterprise.  

But beyond the tech, this year’s Dreamforce Keynote stood out for another reason: Women truly took over the stage. Most of the presenters were female, and nearly half of the client stories were shared by female leaders from global brands like Williams-Sonoma and PepsiCo. Also the Golden Hoodie Trailblazer honored by Marc Benioff was a woman — a perfect symbol of how innovation and inclusion now go hand in hand. 

The keynote’s main focus was Agentforce 360, the platform that extends Salesforce’s “Customer 360” vision across the entire enterprise. It enables every team — from sales and service to IT and operations — to work with intelligent agents that understand business context and data.  

At diva-e Conclusion, we see Agentforce 360 as the cornerstone of this new era. It’s not about replacing people with AI but about elevating productivity, enabling teams to make faster, more informed decisions, and building stronger connections between data, systems, and users.  

Agentforce Voice also stood out as a breakthrough for contact centers and service operations. By integrating AI-driven voice capabilities directly into Salesforce, service representatives can now handle cases faster while maintaining empathy and quality in every interaction. At diva-e Conclusion, we view this as an exciting opportunity for our clients to enhance customer experience — balancing efficiency with the human touch that builds trust.  

Another highlight was Agentforce Vibes, a tool that lets users create applications and workflows simply by describing what they need. We watched in a live demo how Agentforce Vibes created an entire Flow in 10 seconds — showing just how drastically the way we work with and build Flows is changing in the context of the Agentforce ecosystem.  

While Agentforce Vibes showcases the power of AI-assisted creation, it does not replace real human Salesforce development. Instead, it amplifies it — accelerating delivery, reducing repetitive tasks, and freeing developers to focus on architecture, governance, and innovation. The role of the human expert remains critical for ensuring security, scalability, and alignment with business strategy.  

For many organizations, the question is no longer whether to embrace the Agentic Enterprise but how to begin. At diva-e, we help companies identify high-impact use cases, design AI-ready data architectures, and implement Salesforce innovations like Agentforce 360, Agentforce Voice, and Data 360 responsibly and effectively.  

We’re proud to have already received a 5-star client rating for an Agentforce implementation in the manufacturing industry — a great example of how quickly these solutions can deliver real business value. Are you ready to explore how the Agentic Enterprise can transform your business?