Customer Relationship Management (CRM)
Customer relationships are key to sustainable business success – and the right CRM technology is the lever to manage these relationships in a targeted, effective way. A modern CRM helps you unify customer processes, leverage data strategically, and shape interactions that are personal, efficient, and scalable. Whether it's acquisition, retention, or service – a powerful CRM brings transparency to your processes and drives better business outcomes.
Customer relationships are key to sustainable business success – and the right CRM technology is the lever to manage these relationships in a targeted, effective way. A modern CRM helps you unify customer processes, leverage data strategically, and shape interactions that are personal, efficient, and scalable. Whether it's acquisition, retention, or service – a powerful CRM brings transparency to your processes and drives better business outcomes.
Your CRM Strategy – Aligned with Growth
A CRM system lays the foundation to manage customer relationships effectively, streamline processes, and strengthen your business in the long term. Here’s what you can achieve:
Our CRM-Services
Comprehensive assessment of your current system landscape and business objectives, development of a clear, future-proof CRM vision, and value-driven process design with a strong customer focus, including detailed customer journey mapping.
In-depth system and data assessment, security evaluation, data health checks, transition planning, and structured migration including rigorous testing and go-live support.
Technical configuration, tailored development, interface and quality management, plus the integration of AI-powered solutions designed specifically for your CRM.
Training concepts, establishment of key-user and super-user structures, change communication, and continuous rollout support to ensure sustainable adoption.
Leveraging our extensive experience, we support the technical implementation of compliance and data protection requirements within your CRM system.
Please note: We do not provide legal advice.
As an experienced Salesforce partner, we support you in making optimal use of the platform—from tailor-made implementation and individual customization to integration into your existing system landscape—in order to achieve maximum value creation.
Talk to Our Experts
Ready to take your CRM strategy to the next level? With over 20 years of experience in digital transformation and as a partner of leading technology providers, we support you in selecting, implementing, and evolving your CRM system – securely, efficiently, and always aligned with your business goals.