Why delivery problems rarely arise where you expect them – a short story from a real client project “Everything is running quite well.” That’s how the conversation with the team in one of our client projects began. Collaboration was smooth, processes were stable, and new features were regularly going live. There were no major disruptions, no obvious problems. Shortly after, another conversation – this time with management: “We’re investing a lot – but the impact just isn’t there.” Two perspectives that contradict each other. And yet, both reflected reality.