Portrait Gustav Onken
Gustav Onken
About the author

Gustav has been working as a Salesforce Consultant at diva-e Conclusion for almost five years. His main areas of expertise include Marketing Cloud Account Engagement, Core Cloud, and other Salesforce technologies. With his experience, he has supported clients through numerous projects – from planning to the hypercare phase – and successfully brought them to launch.

Gustav Onken Articles

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Total Experience AI  | 15 Apr 2026
Salesforce Partner Day Recap
Marketing is evolving at breakneck speed—and luckily, our tools are keeping pace. On Thursday, March 26, 2025, I attended the Salesforce Partner Day in Munich on behalf of diva-e conclusion as Salesforce SUMMIT Partner. The roadmap they showed us for Marketing Cloud Next (Agentforce Marketing) convinced me once again: the new era of AI has officially arrived in marketing, taking our capabilities to an entirely new level. Marketing Cloud Next isn't just an update; it's a strategic milestone. It brings the power of AI directly into our daily workflows, making much of what we already do well even more intuitive and seamless. Here are my top takeaways from Munich.
Portrait Gustav Onken
Gustav Onken
collaboration within a team
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Total Experience  | 31 Jul 2025
Why Deleting Sometimes Isn’t Enough
A deleted value in the Salesforce Lead suddenly reappears? Welcome to the “Field Sync Pain” in Account Engagement. We explain why this happens – and how we solved the issue with a smart workaround.
Portrait Gustav Onken
Gustav Onken