Dreamforce 2025: Agentforce Life Sciences

ALSC-CE is purpose-built to give pharmaceutical, MedTech, and healthcare organizations a single, compliant, and intelligent environment. It is designed to unify fragmented data, automate complex workflows, and deliver personalized, scaled engagement with Healthcare Professionals (HCPs) and Healthcare Organizations (HCOs).   

For companies navigating their CRM strategy after the discontinuation of the legacy Salesforce-Veeva partnership, this launch marks a major strategic shift: they can now pivot to an entirely native, comprehensive Salesforce solution for their commercial and medical engagement needs, fully leveraging the power of trusted AI.

Dreamforce 2025 emphasized that intelligent automation in life sciences starts with trusted and connected data. The launch of the ALSC-CE underscores that the power of AI can only be unlocked through a unified foundation.  

ALSC-CE, built on the Agentforce 360 Platform, provides a unified data model, standardized workflows, and native Salesforce integration. It connects commercial operations, medical affairs, and partner ecosystems through the power of Data 360 (formerly Data Cloud).  

The platform provides:  

• Industry data sources like IQVIA and H1  

• Zero-copy access to external data warehouses like Snowflake and Databricks  

• Seamless connections across the Salesforce ecosystem, including Sales Cloud, Service Cloud, and Marketing Cloud solutions.  

So what?  

A unified, natively integrated foundation allows life-sciences companies to achieve a 360-degree view across HCPs, HCOs, and partners. This drives faster coordination, consistent compliance, and stronger, action-ready insights, all within the trusted Salesforce platform. 

Dreamforce 2025 showcased how Agentforce transforms the field and service experience from a passive "system of record" into a proactive "system of action." The Agentforce Life Sciences Cloud for Customer Engagement directly addresses the challenge of delivering relevant, compliant information to time-constrained Healthcare Professionals (HCPs).  

Key to this transformation is actionable intelligence, where AI agents leverage unified and compliant data from Data 360 to guide field teams and MSLs with high-value actions:  

• Context-Aware Prep: Agents automatically surface the "Next Best Action" and "Next Best Content" based on the HCP's past interactions, product interests, and channel preferences.  

• Automated Follow-Up: Reps can instantly trigger compliant, personalized email workflows post-visit, eliminating administrative delay.  

• Native Offline Access: The highly performant native mobile application ensures field teams have complete access to customer data, compliance tools, and AI-driven insights even without internet connectivity, guaranteeing productivity everywhere.  

So what?  

This shift empowers experts to focus on the human element of engagement. By automating administrative and preparatory work, Agentforce ensures that every interaction is compliant, relevant, and consistent, regardless of whether the communication originates from sales, medical affairs, or customer service. This drives higher HCP satisfaction and measurable commercial impact. 

Dreamforce 2025 showcased how Agentforce is natively embedding automation to resolve common bottlenecks in the commercial and medical fields. The ALSC-CE introduces AI-driven automation for core and highly regulated workflows, including:  

• Visit Management & Compliance Tracking: Automates the entire administrative process around HCP engagements, from scheduling and consent tracking to documentation, so reps can focus fully on meaningful conversations while Agentforce handles the rest.  

• Order Management & Sample Distribution: Agentforce makes it easy to manage orders and sample distribution, helping reps capture requests instantly and document distributions compliantly.  

• Regulated Content Management: Directly embedding compliance into the content lifecycle (creation, approval, distribution), eliminating the need for custom integrations or third-party tools.  

So what?  

Efficiency and compliance often conflict in the highly regulated healthcare sector. Agentforce bridges this gap through intelligent automation governed by the Einstein Trust Layer, ensuring transparency, data protection, and auditability by design. This approach significantly saves time for field, medical, and back-office reps.  

True operational excellence happens when automation and accountability work seamlessly together. With ALSC-CE, compliant automation is not an add-on, but it's rather embedded at the core of every process. This marks a new standard for intelligent, compliant, and efficient operations across the life sciences value customer engagement journey.  

At diva-e Conclusion, we help clients translate these capabilities into measurable business impact. For organizations transitioning from Veeva, Agentforce Life Sciences Cloud for Customer Engagement offers a fully Salesforce-native solution. It is integrated, compliant, and built for the future.  

Dreamforce 2025 made one thing clear: the future of life sciences is agentic, and it's already here. The Agentforce Life Sciences Cloud for Customer Engagement is now live, fully integrated, and ready to use. By combining unified data, automation, and human expertise, Salesforce enables companies to connect every stakeholder from discovery to delivery with trust and intelligence at scale.  

At diva-e, we're excited to help our clients embrace this next-generation life sciences platform and shape the future of customer engagement in life sciences.  

Ready to transform your commercial strategy? We are happy to support you to unlock the full potential of your teams.