NewStore

Our partner

Holistic, digitally networked shopping experiences with diva-e and NewStore

diva-e relies on the leading technology from NewStore for omnichannel projects in the retail sector. The NewStore Omnichannel Platform is the de facto standard in the retail market because it is the first solution on which retail brands can run their stores entirely on iPhone.

It has never been more important for retailers to create digital engagement across the entire shopping journey, and NewStore transforms traditional brick-and-mortar shopping into a modern, app-supported, digitally connected experience. By combining mobile shopping capabilities, in-store tools, and loyalty programs with features like customer retention, push notifications, and custom content, NewStore is able to deliver rich, curated retail experiences.

NewStore is the most complete omnichannel solution, including:

Point of Sale
Order Management
Inventory Management
Customer Retention
Native Costumer Apps

Depending on the omnichannel maturity of the brand, the platform can be adopted all at once or modularly. In over 20 countries, NewStore customers such as Burton, Wolford, Ganni, Faherty Brand, G-Star RAW, Marine Layer, Scotch & Soda, and Vince benefit from the most comprehensive, modular, and cloud based retail solution on the market.

Your contact person

Janine Poser

Head of Sales New Business

+49 3641 3678 226

janine.poser@diva-e.com

Bringing the digital world to life

Omnichannel Experience

NewStore transforms traditional brick-and-mortar shopping into a modern, app-powered, digitally connected experience. An end-to-end offering of modern omnichannel services has never been more important for retail survival. "Pandemic times" are further accelerating the trend to consider brick-and-mortar stores as part of an integrated strategy.

By combining mobile shopping capabilities and in-store tools, as well as loyalty programs with features such as customer engagement, push notifications, and custom content, NewStore can deliver rich, curated retail experiences.

The future of retail starts with diva-e and NewStore

Omnichannel is the future of retail, allowing brands to achieve the best possible customer experience and sales optimization across multiple platforms - online, offline, and on mobile. Through a unified shopping experience, brand suppliers and retailers create an important foundation for growth built on trust, clarity, and increased sales.

diva-e is one of the first implementation partners in NewStore's extensive ecosystem in Europe. With many years of e-commerce experience, diva-e enables its customers to provide omnichannel quickly and easily at the highest level. At the same time, they gain more control over their own brand and gain access to modern omnichannel functions that enable significant increases in sales.

Direct-to-Consumer (D2C)

Omnichannel commerce adoption is essential for retailers and brand suppliers to survive. This is especially true in pandemic times that are accelerating the trend to consider brick-and-mortar stores as part of an integrated commerce strategy. Consumer demand for omnichannel capabilities such as contactless payment and mobile ordering across multiple supply channels has skyrocketed. Agile and innovative solutions that create fast and hassle-free shopping experiences are what stores need to remain attractive to their customers.

The advantages of omnichannel commerce

Selling through multiple channels is known as multichannel commerce. In omnichannel commerce, all channels are additionally linked and harmonized with each other in order to offer customers an optimal user experience ("shopping experience") across all platforms. In addition, customer information on product selection, payment or ordering, for example, which is obtained via the various channels, can be collected centrally and applied across all platforms. This facilitates and optimizes the creation, adaptation and implementation of an integrated sales strategy. Components of an omnichannel platform are point-of-sale, order management, inventory management, customer loyalty, native customer apps.

Personalization in omnichannel commerce

Omnichannel commerce offers the advantage of being able to precisely track and plan the customer journey. Instead of focusing on the strengths of the product, providers can concentrate on the customer and her needs and pick her up at the appropriate points. Your brand thus offers tangible added value and builds trust. The standardization of the presentation and sales process also contributes to this.

Omnichannel is the contemporary sales form for achieving the best possible customer experience and sales optimization across multiple platforms - online and offline. In this way, brand suppliers and retailers create trust, clarity and an important basis for growth and increased sales. diva-e can provide top-level omnichannel commerce quickly and flexibly to help your company get on the road to success in the long term.

Want to discover more about NewStore? Get in touch!