Total Experience Audit
Banks and insurers face a double challenge: today’s customers compare their digital experiences with global leaders like Amazon and Netflix, while still expecting security, reliability, and clear value in financial services.
Our Total Experience (TX) Audit is tailored for financial service providers and reveals how your customer touchpoints really perform – from intuitive UX and technical performance to SEO, brand perception, and end-to-end journey consistency. The result: you’ll uncover opportunities to turn interactions into true experiences and win lasting customer loyalty.
Banks and insurers face a double challenge: today’s customers compare their digital experiences with global leaders like Amazon and Netflix, while still expecting security, reliability, and clear value in financial services.
Our Total Experience (TX) Audit is tailored for financial service providers and reveals how your customer touchpoints really perform – from intuitive UX and technical performance to SEO, brand perception, and end-to-end journey consistency. The result: you’ll uncover opportunities to turn interactions into true experiences and win lasting customer loyalty.
Challenges for Financial Service Providers
Financial-sector customers expect the same speed, simplicity, and transparency they know from Amazon, Netflix, or Booking.com. For banks and insurers, this leads to typical pain points:
Exactly these gaps are uncovered in our audit – with clear, actionable recommendations.
What We Assess – Our Audit Perspective
Our Total Experience approach combines three key dimensions to align your digital business holistically. At the same time, it allows you to focus on the areas that matter most for your growth – efficiently, scalably, and with a clear focus on customer experience.
*We are happy to prepare a custom proposal tailored to your goals and requirements.
Your Benefits from the Total Experience Audit
Schedule a Meeting
Want to know how to improve digital customer experience in financial services – or check where your customer journeys still leave potential on the table? Talk to us – we’ll be happy to advise you.