Salesforce Products for Intelligent Customer Experiences

Salesforce Agentforce Sales Cloud helps you use artificial intelligence to make your sales operations more efficient, productive, and successful. With Agentforce Sales, autonomous AI agents support your sales teams in customer acquisition, lead qualification, and quote generation. This allows you to automate repetitive tasks, accelerate sales processes, and free up more time for personalized customer consultations.

Personalized customer support around the clock, from anywhere: Agentforce Service enhances your customer service with autonomous AI agents that handle inquiries independently and lighten the load on your employees in their day-to-day service tasks. Seamlessly integrated workflows ensure fast and consistent handling of customer inquiries. At the same time, your team gains access to real-time statistics and a comprehensive 360° view of your customers.

Enhance the service experience and strengthen customer loyalty: With Agentforce Service Portal, you can take your customers’ self-service experience to a whole new level. Through digital service portals and communities, they can find information, resolve issues on their own, and use AI-powered services—anytime and across all relevant touchpoints.

Make your communications more relevant and your campaigns more successful: Salesforce Marketing Cloud helps you automate and precisely manage your marketing processes. With the help of AI and autonomous agents, you can identify customer needs in real time and manage hyper-personalized, AI-generated campaigns as well as trigger-based customer journeys—all fully automated.

Agentforce Commerce enhances your online store with AI-powered shopping experiences. The centralized, agile e-commerce system enables customer-centric workflows and autonomous commerce agents that deliver an improved customer experience and higher conversion rates. Your customers receive intelligent product recommendations and personalized advice, enabling them to make more informed purchasing decisions.

The heart of your data and Agentforce: Salesforce Data 360 (formerly Data Cloud) brings all your data sources together in real time on a single platform, forming the foundation for data-driven customer experiences and the use of Agentforce. By completely breaking down data silos, you enable precise actions, in-depth analytics, and perfectly personalized experiences at every single customer touchpoint.

MuleSoft connects Salesforce with ERP, commerce, marketing, and other enterprise systems. APIs and integrations ensure that data is reliably exchanged between applications and that business processes work together seamlessly. MuleSoft is the leading platform for integration and application programming interfaces (APIs) and has been part of Salesforce since 2018.