Artificial intelligence delivers real value when it is built on reliable data in the right business context. This is exactly where SAP Business AI and the SAP Business Data Cloud come in: they connect SAP and non-SAP data sources and consolidate information from different systems — enabling intelligent analytics, automation, and AI-driven decisions.
diva-e Conclusion supports you in developing your data and AI strategy within the SAP ecosystem — from identifying concrete use cases to integrating and implementing AI-driven solutions.
Many companies want to expand their use of artificial intelligence, but quickly encounter structural barriers. Data exists, but is spread across different systems, lacks sufficient context, or is difficult to use in concrete business processes.
The Business Data Cloud (BDC) creates a unified and trustworthy data foundation for the entire organization — making it possible to turn data into real AI-driven solutions.
Building on SAP's AI solutions, we develop your future-ready data and AI architecture. Depending on your requirements, we draw on SAP Business AI, SAP Joule, Joule Agents, SAP Business Data Cloud, SAP Knowledge Graph, SAP BTP, and SAP Customer Experience. The result is solutions that integrate into your existing business processes and create real relief for business units, service teams, and operational units.
Identifying and evaluating concrete AI use cases with measurable business value
Developing a data architecture based on the SAP Business Data Cloud
Integrating SAP and third-party systems into a unified data platform
Designing and implementing AI-driven processes and applications
Embedding SAP Joule, Joule Agents, and further SAP AI capabilities
Operating, maintaining, and continuously optimizing your data and AI platform
Gain full visibility and make better decisions based on current, relevant information.
AI-driven processes reduce manual effort, accelerate workflows, and relieve pressure on business units and operational teams.
AI-driven processes take over repetitive tasks and support employees in their day-to-day work.
With targeted AI capabilities, customers receive faster and more relevant answers, personalized offers, and a service that understands and anticipates their needs.
SAP Business Data Cloud:
The SAP Business Data Cloud connects data from different sources into a consistent data foundation. It provides the basis for analytics, automation, and AI-driven processes.
SAP Knowledge Graph:
The SAP Knowledge Graph links data, business objects, and relationships. This creates a deeper understanding of connections and business contexts that can be used to power AI applications.
SAP Joule:
Joule is SAP's AI copilot. It understands user requests, recognizes their context, and supports users in executing business processes across different SAP solutions.
Joule Agents:
Joule Agents handle specialized tasks within defined business processes. They execute actions autonomously, support decision-making, and work seamlessly alongside users and other systems.
SAP Business Technology Platform:
SAP BTP forms the technological foundation for integration, data management, extensions, and AI applications. It connects systems, data, and processes into a cohesive digital landscape.
SAP Customer Experience Suite:
The SAP CX Suite helps companies deliver consistent and personalized customer experiences across all touchpoints, integrate customer processes, and build lasting customer relationships.
SAP Business AI encompasses AI capabilities and intelligent applications embedded in business processes and SAP solutions. The goal is to make processes more efficient, support decision-making, and reduce the burden on employees in their day-to-day work.
The SAP Business Data Cloud creates a unified, trustworthy data foundation for analytics, automation, and AI applications. It connects SAP and non-SAP data and helps make information available in the right business context.
AI can only deliver reliable results when the underlying data is complete, current, consistent, and available in the right context. A clean data architecture is therefore the foundation for successful Business AI applications.
SAP Joule is SAP's AI copilot. It helps users find information, complete tasks more efficiently, and navigate business processes across different SAP solutions.
Joule Agents are specialized AI agents that can take on defined tasks within business processes. They support decision-making, prepare actions, or automate individual process steps.
Typical use cases include AI-driven service processes, intelligent information retrieval, automated data preparation, sales support, personalized customer experiences, process automation, and data-driven decision support.
Yes. diva-e Conclusion supports companies from the identification of suitable AI use cases through data and architecture concepts to implementation, integration, operations, and continuous optimization.