The 9-Grid Model
Your framework for holistic, scalable, and impact-driven transformation
Digital transformation can only succeed when strategic goals, operational capabilities, and technology investments are aligned in a meaningful way.
The diva-e Conclusion 9-Grid model provides a reliable transformation framework for this purpose.
The goal of the framework is to create good customer experiences across all channels, improve collaboration between departments, and build a modern foundation for technology and data.
We accompany you from strategic alignment to successful scaling—data-driven, structured, and measurable.
The biggest challenges on the path to sustainable transformation
Companies often face structural and organizational hurdles in digital transformation programs. Typical pain points include:
Lack of strategic alignment: Teams work in silos, important initiatives compete with each other or address different goals.
Operational friction and inefficient collaboration: Unclear roles, lack of accountability, and heterogeneous processes hinder speed, ownership, and sustainable progress.
Technological complexity and lack of scalability: Outdated systems, inconsistent data architectures, or fragmented platform landscapes hinder innovation, personalization, and cross-channel experience consistency.
Lack of transparency about dependencies: Initiatives are planned and implemented in isolation, which often leads to risks being identified late and projects being unnecessarily delayed.
Low adaptability of the organization: A lack of change management, low digital maturity, or a lack of expertise mean that new processes and technologies are not sustainably anchored.
How your business can benefit from the 9-Grid model
The 9-Grid model in practice: We provide you with comprehensive support using a clearly structured approach across the three strategic levels of the 9-Grid model, identifying the key blockers and the most effective enablers.
Goal: A consistent, personalized customer experience across all channels, based on genuine customer needs and clearly defined value contributions.
Goal: Smooth, integrated collaboration between teams, functions, and markets as the basis for speed, quality, and sustainable anchoring.
Goal: A scalable, integrated, and high-performance technology and data foundation that supports all experience and enablement requirements.
Take the next step now
Start your digital transformation with a personal consultation with our diva-e Conclusion experts. We will show you how to effectively combine strategy, processes, and technology.