3rd Level Support Engineer (m/f/d) Salesforce München
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Are you a true IT engineering professional? Does recognition for your efforts and a collaborative culture matter to you? Are you seeking a meaningful company culture and the ability to make an impact that counts? How about diva-e?
diva-e is Germany’s leading Transactional Experience Partner (TXP) who is on the mission to create digital experiences that will encourage customers to drive forward the digital transformation. With the concentrated experience of over 20 years, we create e-commerce business solutions for customers such as FC Bayern München, EDEKA, E.ON, Carl Zeiss and Sky. At our offices in Germany, Bulgaria and the US we employee around 800 people who are shaping the future of the digital business either in-house, remote or at our customers' sites. We are proud of our corporate culture. Respect, trust and empowerment are key aspects in our teams, that goes beyond the workplace.
We are particularly proud of our corporate culture. Respect, trust and responsibility are lived in our teams in daily interaction - and that goes beyond the workplace.
Currently, we are seeking a dynamic individual to join our team as a
Third Level Support Engineer (m/w/x) Salesforce in München
Full-time
Our cloud team ensures the smooth running of our complex digital projects at several diva-e locations. The team consists of 90 people who support several technologies in the eCommerce area. As a Third Level Support Engineer (m/w/d) Salesforce at diva-e, you will be a crucial part of our support team, providing technical support to clients using our software solutions. This role offers an exciting opportunity to work with a diverse range of stakeholders and be a key player in ensuring the smooth running of our complex digital projects.
diva-e is Germany’s leading Transactional Experience Partner (TXP) who is on the mission to create digital experiences that will encourage customers to drive forward the digital transformation. With the concentrated experience of over 20 years, we create e-commerce business solutions for customers such as FC Bayern München, EDEKA, E.ON, Carl Zeiss and Sky. At our offices in Germany, Bulgaria and the US we employee around 800 people who are shaping the future of the digital business either in-house, remote or at our customers' sites. We are proud of our corporate culture. Respect, trust and empowerment are key aspects in our teams, that goes beyond the workplace.
We are particularly proud of our corporate culture. Respect, trust and responsibility are lived in our teams in daily interaction - and that goes beyond the workplace.
Currently, we are seeking a dynamic individual to join our team as a
Third Level Support Engineer (m/w/x) Salesforce in München
Full-time
Our cloud team ensures the smooth running of our complex digital projects at several diva-e locations. The team consists of 90 people who support several technologies in the eCommerce area. As a Third Level Support Engineer (m/w/d) Salesforce at diva-e, you will be a crucial part of our support team, providing technical support to clients using our software solutions. This role offers an exciting opportunity to work with a diverse range of stakeholders and be a key player in ensuring the smooth running of our complex digital projects.
About the job
- As part of our support team, you will be jointly responsible for providing technical support to our b2b- client (e.g. Incident and Problem-management via Service now) as a Third-Level-Support-Engineer (m/w/d) with a particular focus on Salesforce.
- You are responsible for deployments and regression tests.
- You will work closely with our project-team, our development team and our customer.
- You will work closely with our project management team, develop ideas and optimise processes and service together with our customers.
- Together with the other Level 3 colleagues, you will share your knowledge with the Level 2 colleagues in the team and thus help to build up the knowledge in the team.
Requirements
- You have a deep interest in complex Salesforce environments and the ongoing releases of the Salesforce platform.
- You gained several years of experience in Salesforce and customer service or as a Salesforce developer.
- You have extensive knowledge and experience with Salesforce, including configuration, customization and deployments.
- You can provide evidence of various Salesforce certifications (e.g. Certified Platform Developer I, Certified Platform App Builder).
- Nice to have knowledge of Service now ITSM-tool, ITIL and Atlassian software.
- You have a high customer orientation and ability to work under pressure and prioritize tasks.
- You have strong problem-solving and debugging skills.
- A positive, resourceful, and motivated attitude with a learning mindset.
- You are an empathetic team player.
What you get
Your moments of success are our inspiration. You are a human being - not a number! We find it very important to have a friendly and collegial work culture as well as an honest work environment. Respect, trust, and passion are indeed very important to us. We believe that with every project there will be exciting new challenges. We understand that this can only be mastered successfully as a team. Therefore, helping each other and growing together is fundamental. Working together, rethinking, and learning something new every day is essential for mastering the evolution of technology. The best ideas win with us and yours are always welcome. We also take your work-life balance very seriously. Many of us have just started a family or have time-consuming hobbies. We believe that balanced employees bring the team much further than if we burden them with overtime. That's why we make sure that they don't even have to work overtime in the first place, assign you to as few projects as possible at the same time, and support you in working independently - and in managing your own resources.
Du passt zu uns? Dann bewirb dich jetzt.
Would you like to grow with your team? Are you passionate about what you do every day and don’t mind stepping out of your comfort zone? Do you want to actively shape the future of our customers? If you answered these questions with a “yes” we’re very much looking forward to receiving your application!
There is no need for a cover letter. However, we are curious to know what drives you. Once you send in your application, we will contact you as soon as possible. If the first impression is right, an initial interview usually takes place within a week. If the chemistry is right, we are likely to schedule a second interview where you can prove your professional skills in a small case study as well as getting to know the team and explore our work environment.
Any questions? Reach out to us!
There is no need for a cover letter. However, we are curious to know what drives you. Once you send in your application, we will contact you as soon as possible. If the first impression is right, an initial interview usually takes place within a week. If the chemistry is right, we are likely to schedule a second interview where you can prove your professional skills in a small case study as well as getting to know the team and explore our work environment.
Any questions? Reach out to us!
Your contact person
Stephanie Paulick from our HR team will be delighted to answer any questions you may have regarding your candidate journey. She is looking forward very much to receiving your email to hr@diva-e.com. Also, feel free to connect with her directly on XING or Linkedin.
diva-e is proud to be an equal opportunity employer, and we are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities.
diva-e is proud to be an equal opportunity employer, and we are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities.
