SAP Partner for Customer Experience & Digital Transformation
SAP has been one of the world's leading providers of enterprise software for decades and offers a range of cloud-based solutions for digital business models. With the Customer Experience Suite, SAP unites commerce, marketing, sales, and service in an integrated platform as the foundation for successful customer experiences.
As a certified SAP Gold Partner and part of the international Conclusion Group, diva-e Conclusion combines leading CX and digital commerce expertise with comprehensive SAP core knowledge within a Europe-wide network of specialized SAP companies.
Numerous companies use SAP as the central platform for their business processes. For successful digital customer experiences, what matters most is how well SAP interacts with commerce, data, content, service, marketing, and other systems.
This is where we come in as an SAP partner: we combine strategic consulting, SAP expertise, customer experience, integration, cloud, and long-term operations into a holistic approach. The result is SAP landscapes that are technically powerful and sustainably advance your business.
Together with myBrand Conclusion and Score Conclusion, we pool our SAP expertise within the Conclusion Group and guide companies comprehensively through their digital transformation.
Solutions & Services
Connect your SAP landscape with all relevant touchpoints — from the web shop to the service portal. Our TXP Integration Hub enables fast integrations, reduces data silos, and creates the foundation for a seamless customer experience.
With the SAP Cloud Integration Accelerator, you can connect your SAP environment flexibly and securely with cloud and on-premise systems. You benefit from ready-made integration scenarios, an intuitive no-code interface, and comprehensive monitoring.
Holistic customer experiences across commerce, marketing, sales, and service — with SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, Emarsys, Customer Data Cloud, and further SAP CX solutions.
Seamless integration of CX applications into existing system landscapes — from SAP ERP and SAP S/4HANA to various CRM, PIM, CMS, search, and other platforms.
Development of individual CX applications and web services, implementation of modern MACH architectures, and side-by-side extensions for companies that want to adapt SAP flexibly to their requirements.
Next-generation customer experience through the use of Business Data Cloud, AI agents, SAP Joule, SAP Build, and the SAP CX AI Toolkit, as well as further AI features in the SAP ecosystem.
What sets us apart as an SAP partner
SAP Gold Partner since 2012: Long-standing partnership and extensive project experience in the SAP ecosystem
8+ shared customers: Successful SAP projects for companies with complex requirements in commerce, CX, and integration
50+ certified SAP experts: Expertise in SAP BTP, SAP Customer Experience, integration, CRM, and adjacent technologies
Pooled SAP expertise within the Conclusion Group: Comprehensive SAP expertise within a Europe-wide network of specialized SAP companies
Frequently asked questions about SAP
An SAP project typically begins with an analysis of existing processes and requirements. The appropriate solution architecture and an implementation concept are then developed. Testing takes place throughout the implementation phase to ensure consistent quality. We also offer training for individual systems so that you always feel confident and well-supported. After go-live, systems are often continuously developed and optimized.
SAP Commerce Cloud is a cloud-based e-commerce platform for B2B, B2C, and D2C business models. It offers features for product management, personalization, omnichannel commerce, and integration with existing SAP and third-party systems. Companies can use it to design digital shopping experiences in a flexible and scalable way.
SAP Commerce Cloud is particularly suited to mid-sized and large companies with complex business processes, extensive product catalogs, or international sales structures. Companies benefit from its versatile features and integration options.
Yes. SAP Commerce Cloud offers numerous options for customization. Features, interfaces, business processes, and user interfaces can be tailored to the specific requirements of a company. This allows both standard processes and individual business models to be mapped.
The SAP Composable Storefront is the modern frontend for SAP Commerce Cloud. It is based on a headless architecture and enables the independent development of frontend and backend. This makes it possible to deliver high-performance, flexible, and future-proof shopping experiences.
In the area of SAP Customer Experience (CX), various solutions are available for commerce, sales, marketing, and customer service. These include SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, and SAP Emarsys, among others. Together, they enable a consistent customer journey across all touchpoints.
SAP can be connected to a wide range of third-party applications — such as ERP, CRM, PIM, DAM, CMS, payment, shipping, or marketing systems. Integration is often carried out via APIs, middleware, or the SAP Business Technology Platform (BTP).
Yes. After go-live, support, monitoring, and troubleshooting are often part of the service scope. In addition, systems are regularly updated and adapted to new requirements to ensure stable and secure operations.
SAP Joule is SAP's AI assistant. It helps users find information faster, automate tasks, and make business processes more efficient. Joule is integrated into various SAP applications and uses enterprise data to provide context-based answers and recommendations.
In addition, SAP Joule can be individually extended. Companies can develop their own AI agents and use cases that access internal data and business processes. This allows approvals to be prepared, orders to be triggered, information from different systems to be consolidated, and recurring tasks to be largely automated. This makes Joule an intelligent assistant that not only answers questions but also actively supports the execution of business processes.
Yes. We offer automated testing for SAP Commerce Cloud and SAP Cloud Platform Integration (CPI) to continuously ensure the quality and stability of shop systems and integrations.
The tests can be run regularly — for example daily or after defined changes — and check core functions, interfaces, and business processes. This allows errors to be detected early and resolved before they impact production systems.
As a result, release processes can be accelerated, manual testing effort reduced, and the long-term reliability of SAP commerce and integration solutions increased.