Operations Specialist Social Marketing (m/f/d) Sofia or remote
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diva-e is Germany’s leading Transactional Experience Partner (TXP), creating digital experiences that sustainably advance companies and inspire their customers. With more than 20 years of concentrated experience, we implement e-business solutions for customers such as FC Bayern Munich, EDEKA, E.ON, Carl Zeiss, and Sky.
One of our clients – famous multinational supermarket chains has initiated a project for the creation of an e-commerce application designed to be rolled-out to 10 international markets (pilot countries USA and Germany). Specifically for this our client, who is entering the Bulgarian market, we are responsible for helping them start the project and hire the needed people for the successful operations. That is why in the first couple of months you will be employed at diva-e Sofia before becoming a regular employee of our client. We do not want to keep it very mysterious – we will let you know their name during our meeting.
In order to make this project successful, on their behalf we are looking for
Operations Specialist Social Marketing (m/f/d) in Sofia
Full-time
Being part of an international team who is in charge of a social marketing platform, you will be responsible to ensure the software solutions are monitored in a proper way and remain in a stable state. Being in charge of the incident and request management, as well as of the monitoring and reporting, your focus will be to enhance system processes and landscape.
One of our clients – famous multinational supermarket chains has initiated a project for the creation of an e-commerce application designed to be rolled-out to 10 international markets (pilot countries USA and Germany). Specifically for this our client, who is entering the Bulgarian market, we are responsible for helping them start the project and hire the needed people for the successful operations. That is why in the first couple of months you will be employed at diva-e Sofia before becoming a regular employee of our client. We do not want to keep it very mysterious – we will let you know their name during our meeting.
In order to make this project successful, on their behalf we are looking for
Operations Specialist Social Marketing (m/f/d) in Sofia
Full-time
Being part of an international team who is in charge of a social marketing platform, you will be responsible to ensure the software solutions are monitored in a proper way and remain in a stable state. Being in charge of the incident and request management, as well as of the monitoring and reporting, your focus will be to enhance system processes and landscape.
About the job
- Understand business requirements and convert them into technical configurations for things like workflows, rule sets, reporting, permissions, etc.
- Consult the team and our business stakeholders on system performance, scalability and stability.
- Track the system version and advise and perform future updates.
- Ensure a high service quality by monitoring the system’s main KPIs as well as the interfaces (e.g. stability, performance, data flow, data quality and completeness).
- Fix bugs and process small functional requests. Prepare the relevant documentation.
- Communicate with different internal stakeholders like IT and Business teams.
- Communicate with vendor support and provide training to level one and level two support.
- Use Ticketing Systems (e.g. JIRA, ServiceNOW) to report on operational risks, incidents and bugfixes.
- Prepare reports about the system, vendor SLAs, support quality KPIs.
Requirements
- You are a real team player, able to work autonomously and attentive to details.
- Experience in Sprinklr or similar enterprise social marketing and community management platforms is desirable.
- You are fluent in English. Good command of German is an advantage.
What you get
Your moments of success are our inspiration. You are a human being - not a number! We find it very important to have a friendly and collegial work culture as well as an honest work environment. Respect, trust, and passion are indeed very important to us. We believe that with every project there will be exciting new challenges. We understand that this can only be mastered successfully as a team. Therefore, helping each other and growing together is fundamental. Working together, rethinking, and learning something new every day is essential for mastering the evolution of technology. The best ideas win with us and yours are always welcome. We also take your work-life balance very seriously. Many of us have just started a family or have time-consuming hobbies. We believe that balanced employees bring the team much further than if we burden them with overtime. That's why we make sure that they don't even have to work overtime in the first place, assign you to as few projects as possible at the same time, and support you in working independently - and in managing your own resources.
Du passt zu uns? Dann bewirb dich jetzt.
Do you want to work for great clients with whom you can realize exciting web projects? Do you want to grow working in a team? Are you passionate about what you do every day and don’t mind stepping out of your own comfort zone? Do you want to actively shape the future? If you answered these questions with a “yes” we’re very much looking forward to receiving your application!
There is no need for a cover letter. However, we are curious to know what drives you. Once you send in your application, we will contact you as soon as possible. If the first impression is right, an initial interview usually takes place within a week. If the chemistry is right, we are likely to schedule a second interview where you can prove your professional skills in a small case study as well as getting to know the team and explore our work environment.
Any questions? Reach out to us!
There is no need for a cover letter. However, we are curious to know what drives you. Once you send in your application, we will contact you as soon as possible. If the first impression is right, an initial interview usually takes place within a week. If the chemistry is right, we are likely to schedule a second interview where you can prove your professional skills in a small case study as well as getting to know the team and explore our work environment.
Any questions? Reach out to us!
Your contact person
Elena Vracheva from our HR team will be delighted to answer any questions you may have regarding your candidate journey. She is looking forward very much to receiving your email to hr@diva-e.com. Also, feel free to connect with her directly Linkedin.
diva-e is proud to be an equal opportunity employer, and we are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities.
diva-e is proud to be an equal opportunity employer, and we are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities.
