Senior Account Manager (m/f/d) Cincinnati
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Are you looking for an inspiring place where you can contribute your know-how, your experience and your ideas in an interactive and value-adding way, while still being able to develop yourself? Are collegial cohesion and an appreciative corporate culture important to you? Then welcome to diva-e!
diva-e is one of Germany’s leading digital commerce system integrators to plan, build and operate competitive CX platforms on leading technologies such as Adobe, Salesforce and SAP. We want to create digital experiences and performance marketing initiatives that will drive leads and transactions for our enterprise clients within Retail, B2B, Automotive and Financial Services. With the experience of over 20 years digital business, we operate from our offices in Germany, Bulgaria and the US with over 900 employees to shape the future of the digital business either in-house, remote or at our customers' sites.
We are indeed proud of our corporate culture. Respect, trust and responsibility are lived in our teams in daily interaction - and that goes beyond the workplace.
To strengthen our team, we are looking for you in Cincinnati as a
Senior Account Manager (m/f/d)
Full-time
As a Senior Account Manager at diva-e, you will be the pivotal contact for our clients in the USA. Your mission will be to establish and nurture customer relationships, manage projects, and ensure customer satisfaction and business success, simultaneously.
diva-e is one of Germany’s leading digital commerce system integrators to plan, build and operate competitive CX platforms on leading technologies such as Adobe, Salesforce and SAP. We want to create digital experiences and performance marketing initiatives that will drive leads and transactions for our enterprise clients within Retail, B2B, Automotive and Financial Services. With the experience of over 20 years digital business, we operate from our offices in Germany, Bulgaria and the US with over 900 employees to shape the future of the digital business either in-house, remote or at our customers' sites.
We are indeed proud of our corporate culture. Respect, trust and responsibility are lived in our teams in daily interaction - and that goes beyond the workplace.
To strengthen our team, we are looking for you in Cincinnati as a
Senior Account Manager (m/f/d)
Full-time
As a Senior Account Manager at diva-e, you will be the pivotal contact for our clients in the USA. Your mission will be to establish and nurture customer relationships, manage projects, and ensure customer satisfaction and business success, simultaneously.
About the job
- Building and maintaining client relationships in NA
- Work with our technology partners on Go-To-Market strategies and execution
- Managing and overseeing digital projects from conception to implementation together with our teams in Europe and US
- Ensuring customer satisfaction and retention through stellar service
- Collaborating with internal teams to develop and implement customer-centric solutions
- Managing administrative tasks and customer data of our US office
- Identifying upselling and cross-selling opportunities
- Monitoring and analyzing customer KPIs and derive actionable recommendations
- Continually updating your knowledge in the field of Digital Business and Performance Marketing
Requirements
- You are a true team player. One for all, all for one - that is your and our motto.
- A minimum of [5] years of experience in Account Management, preferably in a digital agency, e-commerce or within the Performance Marketing domain
- Experience in customer service and retention in the US market
- Knowledge and experience in project management
- Strong communicative skills and problem-solving ability
- Experience in Performance Marketing or Digital Business is a plus
- Independent, structured way of working and an empathetic team player
- Strong analytical skills and ability to translate data into actionable recommendations
- Willingness to travel as business conditions require (US, Europe)
What you get
Your moments of success are our inspiration. You are a human being - not a number! We find it very important to have a friendly and collegial work culture as well as an honest work environment. Respect, trust, and passion are indeed very important to us. We believe that with every project there will be exciting new challenges. We understand that this can only be mastered successfully as a team. Therefore, helping each other and growing together is fundamental. Working together, rethinking, and learning something new every day is essential for mastering the evolution of technology. The best ideas win with us and yours are always welcome. We also take your work-life balance very seriously. Many of us have just started a family or have time-consuming hobbies. We believe that balanced employees bring the team much further than if we burden them with overtime. That's why we make sure that they don't even have to work overtime in the first place, assign you to as few projects as possible at the same time, and support you in working independently - and in managing your own resources.
Du passt zu uns? Dann bewirb dich jetzt.
Would you like to grow with your team? Are you passionate about what you do every day and don’t mind stepping out of your comfort zone? Do you want to actively shape the future of our customers? If you answered these questions with a “yes” we’re very much looking forward to receiving your application!
There is no need for a cover letter. However, we are curious to know what drives you. Once you send in your application, we will contact you as soon as possible. If the first impression is right, an initial interview usually takes place within a week. If the chemistry is right, we are likely to schedule a second interview where you can prove your professional skills in a small case study as well as getting to know the team and explore our work environment.
Any questions? Reach out to us!
There is no need for a cover letter. However, we are curious to know what drives you. Once you send in your application, we will contact you as soon as possible. If the first impression is right, an initial interview usually takes place within a week. If the chemistry is right, we are likely to schedule a second interview where you can prove your professional skills in a small case study as well as getting to know the team and explore our work environment.
Any questions? Reach out to us!
Your contact person
Stephanie Paulick from our HR team will be delighted to answer any questions you may have regarding your candidate journey. She is looking forward very much to receiving your email to hr@diva-e.com. Also, feel free to connect with her directly on XING or Linkedin.
diva-e is proud to be an equal opportunity employer, and we are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities.
diva-e is proud to be an equal opportunity employer, and we are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities.
